Thank you for shopping at WashAway Auto Detailing!
We offer refund and/or exchange within the first 14 days of your purchase, if 14 days
have passed since your purchase, you will not be offered a refund and/or exchange of
any kind.


Eligibility for Refunds and Exchanges
● Your item must be unused and in the same condition that you received it.
● The item must be in the original packaging.
● To complete your return, we require a receipt or proof of purchase.
● Only regular priced items may be refunded, sale items cannot be refunded.
● If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a point credit for the value of your return.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at info@washaway.my and send your item to: 32A-G
JALAN PJS 8/2 SUNWAY MENTARI BANDAR SUNWAY 46150 PETALING JAYA.

Exempt Goods
The following are exempt from refunds:
● Service Vouchers
● Gift Vouchers
● Point Credits

Partial refunds are granted (if applicable)
● Any item not in its original condition, is damaged or missing parts for reasons not
due to our error.
● Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.


If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain amount of
days.


Late or missing refunds
● If you have not received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted.
● If you have done all of this and you still have not received your refund yet, please
contact us at info@washaway.my or at 03-95432605
Shipping
● Please do not send the product back to the manufacturer. It must be sent to the
following Address : 32A-G JALAN PJS 8/2 SUNWAY MENTARI BANDAR
SUNWAY 46150 PETALING JAYA.
● You will be responsible for paying for your own shipping costs for returning your
item.
● Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
● Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.
● Due to third party courier services, we are unable to guarantee that we will
receive your returned item.